ANGER MANAGEMENT - Learn how to teach our consumers a new set of coping and self control skills to use when angry feelings start

APS Training (Adult Protective Services) -

BEHAVIORAL MANAGEMENT OVERVIEW - This training will focus on three main areas: 1) Theories of Learning, Principles of Behavior Management and Behavior support plans. The presenter will address the philosophy regarding use of restrictives and will explain how the plans are viewed.

BEHAVIORIAL INTERVIEWING - Attendees of this class will learn helpful job-related interviewing techniques, which will enable them to refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control, and getting contrary evidence and evaluating. Participants should bring current job descriptions for the positions they are hiring for.

BETTER BUSINESS WRITING - Your writing makes a statement to your customers, peers, and boss about your competence and potential. And, while most of us are in command when it comes to verbal communication, we find it more difficult to effectively commit our thoughts to writing. This course begins with a review of the basics of spelling, punctuation and grammar; includes tips for reducing wordiness; shows how to organize and put a positive spin on what you write; shares formats for various kinds of written communication; uses exercises and practical applications throughout to reinforce learning. It’s fun, and often, an eye-opener!

C.A.R.E. - The C.A.R.E. class demonstrates to staff ways to integrate adults with ID within the community (C) and gives creative ideas about how to prevent stereotying what types of community activities are available. (A) Approach reviews the way a staff person will address someone with respect and dignity. We also review the proper way to greet someone who may be blind, in a wheelchair, etc. (R) The role of a staff person in a person's life; safe guarding privacy, reflecting to the community etc., and (E) empowerment; exploring many ways to empower a person to make choices. We review terminology and catch phrases used in advocacy. The class is very interactive with useful handouts, a humorous video, lots of discussion and NO TEST!

CASE NOTES AND CONFIDENTIALITY - : Is designed to provide instructions on the proper documentation of events/incidents/recurring issues for individuals served. The importance of protecting an individual’s rights to confidential handling of case notes information is also stressed. A quiz will be administered at the end of the course.

COMMON SENSE CUSTOMER SERVICE - In this interactive session, you will discuss customer service basics, discuss the role of interdependency in delivering customer service, learn what our customers said they wanted and review ServiceSource customer service standards and procedures. Useful ideas can be taken back to be shared with your co-workers and implemented immediately at your site. Target audience: All staff.

Communicable Diseases - ServiceSource policy and procedure for protection against infectious diseases will be covered. This will be an interactive session where employees will be able to as questions. This class is for Rehab Staff only.

Communicating with Confidence, Diplomacy and Dignity - It’s a whole new world of work! Today more than ever, success depends upon the combined cooperation, commitment and action of people – both face-to-face and across electronic and cyber channels. Learn how to save time and energy and increase your effectiveness on the job by: creating a climate that reduces frustration, anger, and destructive game playing; coping with conflict – learning how to work with different behavior styles; identifying your communication style and using listening skills to your advantage; presenting your ideas in a way that will generate enthusiasm and support from your co-workers.

COMMUNITY PLACEMENTS PROGRAM OVERVIEW - In this interactive information session, we invite you to learn a little about competitive community placements through the Rehabilitation Division. Terms, such as competitive placement, customized employment, and disclosure issues will not be a mystery any longer. Hear about some of the individuals that make up the success statistics of our division. Instructors: Natalia Dahm and Farah Shakour.

COMPANY POLICIES AND PRACTICES - Review of ServiceSource policies and practices which directly impact the role of a manager within the organization. Includes open discussion about corporate handbook, and administrative memorandums.


Conducting Effective Performance Evaluations - Explains the purpose and benefits of seeing the performance appraisal as a year-round process. The course covers the three integral parts of the appraisal process, and how to RUMBA your way to effective goals! You will also learn to determine accurate performance ratings using relevant criteria, how to correctly complete the appraisal forms, and a ten-step process for conducting the year-end appraisal. Both staff and non-staff appraisals and forms are reviewed. Target audience: Anyone who is required to conduct performance appraisals.

CPI - Crisis Prevention Intervention teaches staff to respond effectively to the warning signs that someone is beginning to lose control, but also addresses how staff can deal with their own stress, anxieties, and emotions when confronted with these challenging situations.\r\n

CPR - This course is designed to train and certify attendees in the life saving skill of CPR.

DEALING WITH WORKPLACE CONFLICT AND NEGATIVITY - explores conflict resolution and negotiation skills. Participants learn interpersonal communication skills which can be used to diffuse anger, defensiveness, and hostility.

DIABETES - INSULIN ADMINISTRATION - A specialized practicum only for staff who are presently giving insulin injections to consumers.

DISABILITIES AND HOW THEY DIFFER - provides overview of various cognitive and emotional disabilities and descriptions on how they differ. Case studies offer insight into management of real workplace behaviors and situations. (2 hours)

DISABILITIES AWARENESS - We will talk about etiquette and behavior, the identification and removal of unintentional barriers and we will learn how to be comfortable and confident in our work with persons who are disabled

DISCIPLINE AND DOCUMENTATION - Covers fundamental guidelines for using progressive discipline effectively, and how to discipline in accordance with company policy. Designed to make disciplinary actions and firings less confrontational and less of a legal risk. Also discusses how critical documentation is, when and how to document, what to include, and the importance of documenting in a timely fashion. TARGET AUDIENCE: Supervisory and management staff.

DIVERSITY AWARENESS - This training has been designed to meet the needs of professionals who are expected to address any implications of cultural diversity through training, facilitating and other developmental programs.\r\n

DOL COMPLIANCE-TIME STUDIES - The purpose of this training is to provide the participant with an understanding of the Time Study process. This course prepares operations and rehabilitation staff to conduct Time Studies for establishing the non-disabled production standard and to accurately measure the productivity of employees with disabilities to these standards. You will learn: how and why time studies are performed; understand the time study process; learn about the Department of Labor (DOL) regulations (the Fair Labor Standards Act) that pertain to time studies; how time studies can help you manager your projects; how time studies can be used as a Rehabilitation tool; learn project process mapping and how it plays a role in the Time Study process; understand what “Disabled for the Work” means and why it is critical; and learn common violations found in a DOL Audit. Day 2 is designed to teach persons how to actually prepare timestudies.

DRIVER'S SAFETY - This course is designed to cover company driver policies, federal safety regulations, driver professionalism, speed time and stopping distance relationships, accidents, vehicle inspections (WEATHER PREMITTING you will actually conduct an inspection), defensive driving skills, how to effectively complete the daily and monthly logs, and your overall responsibilities. A quiz will be administered at the end of the course.

Effective Performance Management- ServiceSource Only - Done correctly, performance appraisals provide your employees with valuable developmental feedback, and it's an opportunity to receive an honest assessment of how you're doing as a manager. In this class, the how-to training points covered are: How to prepare for a positive and constructive performance appraisal, How to eliminate personal bias, How to be specific and candid and How to evaluate your own performance as a manager.

Employee Recognition - This class will include discussions around the importance to employee recognition and the various employee recognition programs at ServiceSource. You will also get an overview of some new programs that may be rolled out in the future. Target Audience: Supervisors/Managers\r\n

Employment Eligibility (I-9) and ECN Training - Are you in a supervisory position? Do you enter time for new employees? Have you ever had to complete an Employment Eligibility Verification (I-9) form on a new employee? If you answered yes to any of these questions, you should attend the I-9 training class. You will learn how to keep ServiceSource compliant with laws that govern what is required for an employee to work in the United States. We will also review proper completion of the Employee Change Notice (ECN), and when they are required.

ESSENTIAL STEPS TO ELIMINATING STRESS IN THE WORKPLACE - It’s a natural part of everyone’s life and everyone’s day. Handling traffic, last minute requests, constant aggravation – at home or at work. You can get CONTROL over the things that stress you out in a matter of minutes. That’s right – minutes! Find out how by attending this class. Instructor: Marja Lee Freeman, ML Freeman Consultants.

ETHICS IN THE WORKPLACE - "Character is doing the right thing even when nobody's watching." Ethical behavior is about character -- doing the right thing. But what is the right thing in the workplace? Using the ServiceSource Code of Ethics as a basis, we will define ethics, discuss and clarify each element of our Code of Ethics and why its important, and learn expected behaviors that demonstrate ethical behavior -- the right thing in the workplace

FIRE EXTINGUISHER TRAINING - Instructions on the proper use of fire extinguishers, what to do before fighting a fire, using the proper extingusiher, learn the different classes of fire and what extinguisher you should use for certain fires.

FIRST AID - This course provides instructions in basic first aid and the Heimlich Maneuver.

First Aid/CPR/AED Review - Review of CPR/AED and first aid techniques for staff whose cards have not yet expired. This class is not recommended for new staff or staff holding expired cards.

First Aid-SOC employees only -

FORKLIFT TRAINING: OSHA COMPLIANT ON SITE OPERATOR SAFETY: ServiceSource Only - This training is to ensure that ech powered industrial truck operator is competent to perate a powered industrial truck, such as fork lifts and electric pallet jacks. Prior to permitting an employee to operate a powered industrial truck, the employer must insure the competency of the lift truck operator by providing a 3 part OSHA Operator Training Program.

Functional Communication Strategies - This workshop will explore the meaning and importance of "functional communication". Strategies for teaching functional communication to non-verbal adults through the use of pictures will be reviewed as well as strategies for enhancing verbal functional communication skills. Topics will include errorless teaching, capturing motivation, Picture Exchange Communication, prompt fading, and reinforcing communication.

FUNDAMENTALS OF SUPERVISING - The principles you will learn in this class provide a sound foundation for building effective relationships with the employees you supervise. And the simplicity of it all may surprise you! At the end of the training you will be able to discuss the benefits of applying these principles. Among other things, you will also be able to explain the importance of positive reinforcement, and define and use active listening skills. While we will be applying these to people we work with and supervise, they can just as easily be used in our personal relationships. Join us and discover just how simple it can be!

GOALS AND OBJECTIVES - This course provides training on the development of goals and objectives. The training stresses the importance of writing in behavioral and measurable terms. A quiz will be adminstered at the end of the course.

HIPAA - Regulations issued under the Health Insurance Portability and Accountability Act (HIPAA) protecting privacy of health information, go into effect April 14, 2003. This training is designed to explain HIPAA, and how it applies to Protected Health Information (PHI). It will answer such questions as: What information does HIPAA protect? What can be shared, and under what circumstances? When is special consent required? What steps can you take to protect consumers’ health information? How do I dispose of health documents?

HUMAN RIGHTS - This course is an overview of the Fairfax-Falls Church Community Services Board Human Rights Plan with case studies. This training should be completed within the first few months of employment with the corporation. TARGET AUDIENCE: All administrative, supervisory, direct service staff and management employees.

INCIDENT REPORT WRITING - This course provides training in documenting incidents and is mandatory for all Community Services Board-Intellectual Disabilities vendor agencies direct care and supervisory staff. Participants gain first-hand experience writing informative incident reports.

LIFTING SKILLS - demonstrates correct way of lifting, along with other back safety techniques. Target audience: Required for production coordinators, truck drivers, floor supervisors, mailroom site directors and assistant site directors, and all others who may be required to do lifting as part of their normal job responsibilities. (Instructor: Various managers; also available as online training course – see Carol Peterson for module

Living Safe - Because a crime occurs every two seconds in our country and crime statistics continue to increase in our area, crime prevention and personal safety are a major concern. ServiceSource is committed to helping you protect yourself, your property and your family. We have invited LIVE SAFE AMERICA, a local safety awareness training organization, to train you on nonviolent methods of staying safe in an emergency crime situation.

MANDT - MANDT is a systematic training program designed to help you reduce the potential for verbal and physical abuse to yourself, as well as to other people you deal with on a daily basis. The program presents a system of gradual and graded alternatives for managing people, using a combination of non-physical and physical interaction techniques designed to reduce injury to all the participants in an encounter. This training is for anyone having direct contact with consumers on a daily basis.

MANDT RECERTIFICATION (1 DAY) - MANDT is a systematic training program designed to Reduce the potential for verbal and physical abuse.The program presents a system of gradual and graded alternatives for managing people, using a combination of non-physical and physical interaction techniques designed to reduce injury to all the participants in an encounter. This training is mandatory for staff who provide direct care for individuals receiving services.

MEDICATION TRAINING - This training is required for all staff who assist individuals with medications. Trainees must pass the test to receive certification. This is a (4) day training and you must take all four days of this training. Trainees must take the 4 day training in the order in which classes are offered.

MSDS and Pro-Active Safety Attitudes - Do you know what poses the most likely risks of injury in the workplace; hazardous chemicals, slips, trips or falls, motor vehicle accidents, mechanical or electrical hazards? Come and discuss how to look out for hazards and correct them before they become accidents?\r\n\r\n

New Employee Orientation Part II-SOC -

New Employee Orientation Part I-SOC - All who started their employment since the last orientation, and veteran employees who have never had orientation, should plan to attend.

New Hire Orientation-NON STAFF: ServiceSource - For those hired that have not received their orientation to ServiceSource. This class includes completing all required paperwork for payroll purposes, as well as gaining an overview of ServiceSource policies, procedures, and benefits. Will include a tour of ServiceSource Administrative Offices, and a chance to meet ServiceSource staff.

New Hire Orientation-STAFF: ServiceSource - For those hired that have not received their orientation to ServiceSource. This class includes completing all required paperwork for payroll purposes, as well as gaining an overview of ServiceSource policies, procedures, and benefits. Will include a tour of ServiceSource Administrative Offices, and a chance to meet ServiceSource staff.

Orientation to Intellectual Disabilities-Waiver Approved - Provides an overview of accepted values and current best practices for supporting people with intellectual disabilities, and other developmental disabilities. Covers: values that support life in the community; an introduction to intellectual disabilities; information about the Virginia Intellectual Disabilities Community Waiver; methods of communication; positive behavioral support; and your role in encouraging good health and safety. A quiz will be administered at the end of the course.

OSHA COMPLIANCE TRAINING - This class includes 15 safety topics. The desired outcome of the class is that each participant will be able to: identify hazards in their work areas; know how to report these issues; know how to take corrective actions, and educate the affected employees.

PERSONAL LEADERSHIP - This class will cover the practices of Personal Leadership that offer increasingly proven ways for learning to “walk our talk.” Personal Leadership describes a way of being and of interacting with the world that begins from the “inside-out.” Even if you do not hold ‘positional’ power, how good are you at motivating and managing yourself and the people around you to higher performance and greater purpose?

Person Centered Thinking - A 2-day workshop on how to support people in a person centered way. Participants will learn skills to help people with disabilities lead ordinary, self-directed lives, within their own communities. The skills learned include: the importance of being listened to and the effects of having limited positive control; learning to “listen” to people who don’t communicate in traditional ways; the role of daily rituals and routines; how to discover what is important TO people; how to sort what is important FOR people from that is important to them; how to develop goals that help people get more of what is important to them while addressing issues of health and safety.

POSITIVE REINFORCEMENT - Discussion will focus on positive reinforcement strategies to increase appropriate work related behaviors and decrease behaviors of concern. Topics covered will include increasing motivation for work behaviors including task completing and coming to work; identification of effective reinforcers; reinforcer sampling; specific verbal praise, and token systems. Participants will practice delivering specific verbal praise and designing the work environment to increase worker motivation. CLASS SIZE IS LIMITED TO 20 PARTICIPANTS. Target Audience: Direct care staff.

PRADER-WILLIE SYNDROME - Is a birth defect resulting in a dysfunction of the brain, which creates insatiable appetite, chronic preoccupation with food, and extreme, potentially life-threatening, weight gain on what for others is normal caloric intake. The food compulsion makes constant supervision necessary. You will learn more about this disorder and have a chance to have any of your questions answered during this training.

PROFESSIONAL BEHAVIOR IN THE WORKPLACE - In this course, we will examine 10 areas of professionalism for staff working in the field of developmental disabilities. This training has been designed to teach staff how to “draw the line” between professional and unprofessional behavior in their particular work environment.\r\n

PROPER PATIENT WHEELCHAIR TRANSFERS - This class with define the three types of wheelchair transfers, patient and employee safety during transfers, proper transfers with one/two person and team approach transfers, transfer protocol, wheelchair/walker safety for the employee and patient, and patient fall prevention. Target audience: Direct care staff. Instructor: Charlene Kelly, Ergonomic Solutions.

SEIZURE DISORDERS - The Epilepsy Foundation of the Chesapeake Region’s educational services are designed to help teach the public what epilepsy is and, just as important, what it is not. Programs cover a range of topics: myths and facts, recognizing the signs and symptoms of the most common seizures, proper first aid for seizures, and more.

SENSITIVITY TO PEOPLE WITH DISABILITIES - This course is designed to help class participants interact more effectively with people with disabilities, both inside and outside the workplace. At the end of the class you will be able to: identify barriers that prevent us from understanding disabilities; define "disability" and types of disabilities; discuss common misconceptions about people with disabilities; use proper methods and etiquette when interacting with people with disabilities. We incorporate a variety of teaching methods and techniques, including group involvement, to meet the objectives of the class.


SEXUAL HARASSMENT IN THE WORKPLACE - The objectives of this workshop are to define sexual harassment, outline current law on sexual harassment, help employees recognize words and behaviors that might reasonably be regarded as sexual harassment; explain why a reasonable person might honestly regard some behaviors (including acts that might previously have been thought of as harmless flirting as sexual harassment.) REQUIRED FOR ALL EMPLOYEES

Site Safety Overview for Managers: ServiceSource - Includes Hazard Communication Standard, chemicals present at operations sites, personal protective equipment, safety/emergency procedures if exposed to chemicals, lifting techniques, fire safety, and basic industrial procedures.

SKILL ACQUISITION - The “skill acquisition” seminar will focus on effectively teaching new skills to workers. Topics will include skill assessment, errorless teaching, shaping, chaining, task analysis and prompt hierarchy. The goal of the training is to heighten job trainer’s awareness of the need to provide teaching supports when presenting new tasks to workers and how to best provide them.

STANDARD PRECAUTIONS-OSHA - The Occupational Safety & Health Administration (OSHA) has issued standards to protect people from blood borne pathogen infections. Training will cover basic information about bloodborne diseases and their transmissions; exposure control plans; appropriate equipment; emergency responses; symptoms and prevention of tuberculosis; and information about chemical hazards in the workplace. This training is required of all employees who may reasonably anticipate coming into contact with human blood and other potentially infectious materials. “At risk” positions such as staff who are required to be certified in first aid or titles listed in your agency's Exposure Control Plan are eligible to obtain the Hepatitis B vaccination series. A quiz will be administered at the end of the course.

SUPERVISING IN THE 21st CENTURY - Participants will compare and discuss the qualities of a great supervisor. They will share the challenges as well as solutions of being a supervisor within the various departments of Service Source. A Supervisory Skills Inventory is completed and discussed, reviewing strengths and areas for possible improvement; as well as suggestions for improvement. Participants will analyze the four dimensions of supervision—planning, organizing, influencing, and evaluating. Participants will discuss the value of people skills as well as evaluate the top ten mistakes of supervising. Participants will also review and practice the elements of positive coaching.

TEAM BUILDING - "The ultimate team practices "synergy." This interactive course will: define synergy; help identify barriers that prevent your team from working synergistically; and, using a combination of video examples and group exercises, demonstrate the skills necessary to become a more effective team. It includes an intense exercise which emphasizes that 'none of us is as smart as all of us'." Target audience: All Staff

TEN DANGER ZONES FOR MANAGERS AND SUPERVISORS - provides basic principles for managing people, as well as employment laws and applicable company policies, which impact interactions with employees and co-workers. The components are: Fundamentals of Managing People; Hiring; Evaluations and Discipline; Documentation; Firing; Harassment ; Discrimination; Violence; Accidents; Privacy; Family and Medical Leave Act\r\n

Therapeutic Options - Therapeutic Options, Inc. is a methodology of interpersonal skills designed to build positive relationships and supports with our consumers. Therapeutic Options is a comprehensive and sensible approach to reducing violence and the use of restraint and seclusion in behavioral health care, health care, habilitation, and education settings. The program provides the tools to keep people safe while maintaining their commitment to positive approaches in serving individuals whose behavior sometimes poses danger to themselves or others. \r\n

TIME MANAGEMENT - “The things that matter most must never be at the mercy of things which matter least.” (Goethe). This course is designed to help you take care of the things that matter most in your life. It will enable you to: define time management; link personal and professional values and goals to your daily planning; assess your current time management behaviors; identify techniques for managing common time wasters, and effectively use a time management system/tool. Bring your personal day planners with you to class.

TIME STUDIES - This course will be presented by NISH and will provide participants hands-on experience in performing accurate time studies. Participants also gain knowledge and skills in setting production standards and calculating piece rates. Establishing production standards and paying wages to workers with disabilities is based on individual productivity and requires accurate and measurable time studies. Participants review and discuss the Fair Labor Standards Act (FLSA) and Department of Labor (DOL) compliance issues and requirements.\r\n\r\n

TOURETTE-SYNDROME OVERVIEW - The Tourette Syndrome Association will provide a PowerPoint presentation including videa clips and exercises. Areas addressed include: overview of the history of Tourette Syndrome, diagnosis and treatment and associated disorders, recognizing and understanding symptoms, impact of symptoms on education, employment and lifestyle, effective self-advocacy, and question and answer period.

TRAINING FOR JOB SUCCESS - This course serves as a staff guide to a better understanding of how to provide effective training for our employees with developmental disabilities.

TRAIN THE TRAINER - This workshop is designed not only to enhance your ability to clearly state your case, but to add some "WOW" to the delivery! At the end of the session you will be able to: create measurable objectives and use them to structure the content of your presentation; add interest and increase retention through the effective use of visual aids; use specific techniques to control anxiety; and add polish by using good platform skills. The course culminates with individual presentations, demonstrating understanding of the skills learned.

WAGE AND HOUR SYSTEMS RELATED TO SERVICE CONTRACT ACT - covers sub-minimum wage requirements for regular productivity evaluations, and use of hourly wage assessments for Government Contract Division employees.

WEARY WORRIERS - This class will show the damaging affects of worry on the body. You will learn strategies on how to bring your life to order, minimize worry, and maximize wealth with wisdom. This class examines the physiological pathway of stress in the body. Attendees will learn the connection between stress, food, and weight gain. This course provides a comprehensive approach to stress management.

Wheelchair Securing in Vans - During this training you will learn: How to tie down wheelchairs; do's and don'ts in strapping consumers in the vehicles; ADA laws transporting paratransit consumers; sensitivity training when transporting female clients and you are a male driver; and national highway safety issues.

WORKFORCE DIVERSITY - addresses the realities of our growing multiracial, multilingual workforce, and stresses the value of seeing beyond stereotypes. Participants will gain understanding and respect for cultural differences among co-workers, and ways to value those differences. The result will be transforming a “mosaic of cultural traditions” into a more productive, cohesive team.

WORKPLACE SAFETY - This course provides basic guidelines for workplace safety. Information on common safety issues, evacuation procedures, fire prevention, personal injuries, and individual responsibility for maintaining a safe work environment. In addition, a brief overview of Emergency Preparedness and shelter-in-place procedures will be covered.